About Magnolia Events and Ticketed Experiences
Updated: 2026-10-08 18:13:01 UTC
We offer a variety of tours and ticketed experiences throughout the year. Tour and event times can vary based on seasons and staffing. Please visit our eTix booking page for specific availability.
Magnolia Events and Experiences
Reservation FAQS
Can I get a refund if I cancel?
Yes! Requests for refunds that are submitted and/or received within seven (7) days of the event or tour shall receive a fifty percent (50%) refund. No refunds will be given for requests that are submitted and/or received less than forty-eight (48) hours prior to the date of your event or tour. You may submit a request for a cancelation with Guest Services at help@magnolia.com.
What do I do if I didn’t receive a confirmation email?
Please email help@magnolia.com for further support.
Can I transfer my ticket to another day?
Unfortunately, no. If you’re unable to attend your reserved time, you will need to cancel and purchase a new ticket.
What if I can’t make the time of my tour or experience?
If extenuating circumstances keep you from attending your tour or experience, please reach out to our Guest Services team at help@magnolia.com for further support.
Can kids take a tour or experience for free?
Kids 4 years old and younger do not have to pay for a ticket and are welcome to join us.
General FAQs
Can I go on or join a tour or experience if I don’t have a ticket?
No, but tours are offered every Monday-Saturday.
What should I wear for visiting the Silos?
Please be aware of the heat and humidity during your visit. Loose-fitting, lightweight, and light-colored clothing will help keep you cool. Water stations are provided on the Silos grounds, so please stay hydrated!
Should I be prepared to tip?
Our team is not expecting tips. When guests choose to tip, our team shares the generosity as a group.
Does the tour allow for strollers/wheelchairs, etc?
Yes. Our tours and experiences cover the entire property, including ramps and staircases. Elevators and ramps are available for those who need them. Please see our Accessibility at Magnolia Experience article for further information.
Please know, pets are allowed on the Silos. Please see our Dog Policy at the Silos for further information.
Concerts at the Silos – FAQ
Are tickets refundable?
Concert tickets are nonrefundable, however you can use Etix's Seat Relay platform to sell your tickets on your own with a safe, secure method. Visit SeatRelay for more details.
When will I receive my tickets?
Tickets will be sent via email from Etix two weeks before the concert to the ticket purchaser's email address.
When will I receive more details?
More information for entry points, gate times, and more will be sent via email from Etix closer to the event date .
Please know that by purchasing a ticket to a concert, you agreed to Terms + Conditions highlighted at the time of checkout. If you have further questions or need additional support, please visit our Silobration – Evening Ticketed Events article or reach out to our Guest Services team at help@magnolia.com.