Help Center

Damaged Item

Updated: 2026-09-25 13:56:09 UTC

If you received your package and something was damaged from your order, we will make it right! Please visit our Returns Portal and follow the steps below:  

1. Enter your email address and order number. 
2. Select which item(s) were damaged or defective. 
3. In the box that reads "Select a Return Reason" choose "Damaged/Defective"
4. In the box that reads "Tell us more", please provide your order number, the damaged product’s name and photos of the damage    

As soon as we verify, we'll promptly process your request.    

For more information, please visit our Return Policy. If you have further questions, please reach out to our Guest Services at help@magnolia.com for further support.