Return Policy
Updated: 2026-09-25 15:26:12 UTC
Dropship Returns
Our product pages will notate “This item shipped directly from a trusted Magnolia partner”. If an item is shipped directly from a vendor, please visit the Return Policy for Dropship Items article for details on return eligibility and next steps for processing your return.
Standard Returns
We want you to know that your satisfaction is what matters most to us. Our standard return policy covers returns of most products in new or "like-new" condition within 30 days of delivery.
To return your item, please visit our returns portal. Simply follow the steps on the screen to process your return and print your return shipping label. Once the item is ready to return, you will drop off your package at an eligible FedEx return location. If you have thrown away your original packaging, please note that we are unable to provide additional return packaging.
Once the item is received at our warehouse, please allow one to two weeks for your return to be processed. Once completed, your refund will be issued; please allow 5-7 business days to see the funds returned to your original method of payment.
Please note: For returns not related to damage, defect, or fulfillment error, a flat $9.50 return fee will be deducted from your refund. Original shipping fees are not eligible for refund. Large or oversized items may require special handling and will incur an additional $9.50 fee.
Defective or Damaged Items
If an item has arrived to you damaged or defective, please let us know as soon as possible. In order to process a replacement, please visit our returns portal and simply follow the steps on the screen. For more details on receiving a damaged or defective item, please visit our Damaged Item article.
Exchanges
To process an exchange, click here to open our returns portal and simply follow the instructions on the screen to return your item and order a different size, color, etc of the same product.
Missing Item
If you received your package and something was missing from your order or an item is incorrect, we will make it right! Please visit one of the articles below for the next steps on how to process a replacement.
International Orders
International purchases are subject to different return terms. Please see our International Returns article for more details.
Tours
We can honor requests for refunds that are submitted and/or received within seven (7) days of the tour and will receive a fifty percent (50%) refund. No refunds will be given for requests that are submitted and/or received less than forty-eight (48) hours prior to the tour.
Events
Event tickets are non-returnable and non-refundable.