Help Center

Missing Item

Updated: 2026-09-25 13:56:09 UTC

If you are missing an item from your order, we will make it right! Please visit our Returns Portal and follow the steps below.

1. Enter your email address and order number.
2. Select which item(s) were missing, as if you were going to return the item(s).
3. In the box that reads "Select a Return Reason" choose "Missing item from shipment".
4. In the box that reads "Tell us more", please choose "Missing Item".

As soon as we verify the error, we'll promptly process your request.  

For more information, please visit our Return Policy. If you have further questions, please reach out to our Guest Services at help@magnolia.com for further support.