No Internet Connection Error

Updated: 2023-01-27 16:54:01 UTC

If you receive a no internet connection error message, try testing whether your internet is working properly by using another device with the same internet connection to load a webpage or app. 

If you still experience issues connecting to the internet, please try the following steps: 

  1. Close the Magnolia app or browser window. 
  2. If you're using a web browser or Android device, clear your device's cache and data.
  3. Open the Magnolia app, or reload the browser page and try watching the video again.

 

If the issue persists, please contact us and include the following information: 

  • The video or episode you were watching when the error occurred
  • The device you were using

All Help Categories

Contact Us

chat now
Monday - Sunday
24 Hours / 7 Days a Week
Email Us
Our team here in Waco will get back to you in no time.
844-244-2006
MON-SAT 9am-6pm ET Sun Closed