No Internet Connection Error
Updated: 2022-06-14 16:00:00 UTC
If you receive a no internet connection error message, try testing whether your internet is working properly by using another device with the same internet connection to load a webpage or app.
If you still experience issues connecting to the internet, please try the following steps:
- Close the Magnolia app or browser window.
- If you're using a web browser or Android device, clear your device's cache and data.
- Open the Magnolia app, or reload the browser page and try watching the video again.
If the issue persists, please contact us and include the following information:
- The video or episode you were watching when the error occurred
- The device you were using