Help Center

Missing Item

Updated: 2024-10-11 01:06:39 UTC

If you received your package and something was missing from your order, we will make it right!

Please visit our Returns Portal and follow the steps below:

1. Enter your email address and order number.
2. Select which item(s) were missing, as if you were going to return the item(s).
3. In the box that reads "Select a Return Reason" choose "Missing item from shipment".
4. In the box that reads" Tell us more", please choose "Missing Item".

As soon as we verify the error, we'll promptly process your request. 

If you would like to review our return policy, please read this article. For additional with the return process, please reach out to our Guest Services team at orders@magnolia.com and they will be happy to help!