Wrong Item Received
Updated: 2023-05-09 19:02:30 UTC
If you happen to receive an incorrect item from us, we will make it right!
Please visit our visit our Returns Portal and follow the steps below.
- Enter your email address and order number.
- Select which item(s) were incorrect, as if you were going to return the item(s).
- In the box that reads "Select a Return Reason" choose "Missing Item from Shipment"
- In the box that reads "Tell Us More", please choose "Received Extra Item"
As soon as we verify the error, we'll promptly process your request. If applicable, we'll email you a prepaid return shipping label so you can send the incorrect item back to us for free.
If you would like to review our return policy, please read this article. For additional with the return process, please reach out to our Guest Services team at firstname.lastname@example.org and they will be happy to help!