Updating an Order

Updated: 2026-09-25 15:26:12 UTC

Adding/Removing Items from an Order

If your order has been processed or shipped, we are unable to add or remove items from your order. If your item has not been processed, please reach out to Guest Services at help@magnolia.com for further support.

Canceling an Order

If you would like to cancel an order, please contact Guest Services at help@magnolia.com for further support. Please include the following information in your cancelation request:

Order Number
Email Address
Product Name
Reason for Cancelation

Please note that orders that have been processed or shipped are ineligible for cancelation. If you are no longer interested in keeping the item, we will be able to support a return. For more details on processing a return, please visit our Starting a Return article.

Canceling an Order with Dropshipped Items

You will know if your item is dropshipped from the vendor if it says, "This item is shipped through a trusted Magnolia partner " under the Shipping + Returns section on the product page.

Typically, we are unable to cancel items shipped directly from our vendors. The following categories are ineligible for cancelation.

Paint
Rugs
Framed Wall Art
Pillows + Throws
Wallpaper
Steele Canvas
Any order already processed and shipped

Furniture / Lighting

Dropship orders containing furniture and lighting are eligible for cancelation, only if the order has not been processed or shipped. If you wish to cancel your order, please reach out to Guest Services at help@magnolia.com for further support. Please include the following information: