Starting a Return
Updated: 2026-09-25 15:26:12 UTC
The following information will be required to process a return:
- Order Number
- Email Address
- Product Name
- Photos of item, including any damage or defects
- Photos of packaging and shipping labels
Guest Services requires detailed photos of any damage or defects to a product. Once you have collected all these details, please visit our Returns Portal and follow the on-screen prompts to process your return request. Once a return is approved, you will be provided with a prepaid return label to print in order to send the item back to us.
If an item was purchased in-store, please reach out to Guest Services at help@magnolia.com for further support.
Please note: For returns not related to damage, defect, or fulfillment error, a flat $9.50 return fee will be deducted from your refund. Large or Oversized items may require special handling and will incur an additional $9.50 fee.
Special Considerations for Returns
Gift Returns
If you are returning a gift as the recipient, please locate the shipping confirmation inside your packaging. Once you have this, please visit our Returns Portal and select the Start a Gift Return option and follow the on-screen prompts. Once a return is approved, the recipient will be provided with a prepaid return label to print in order to send the item back to us.
Exchanges
Exchanges can only be made for different options of the same product at the same price point, e.g. apparel in a different size or color.
To process an exchange, click here to open our returns portal and simply follow the instructions on the screen to return your item and order a different size, color, etc. For all other exchanges, simply process your return within our returns portal for a refund or gift card to be used to place a new order for the item you’d like.
Refunds
Once our warehouse receives your product, we will process your return. For preference-based returns, the item must be returned in acceptable condition. Once the return is processed, please be on the lookout for a confirmation email. Please allow 1-2 weeks for your refund to appear on your account. Note: returns related to damages or defects can expect a full refund of the item back to the original payment method.
Replacements
Replacement items are only issued for damage or defective reasons. Please note that items that are out of stock are not eligible for replacement. In some instances, the original item must be sent back to the warehouse to issue replacements. Once we review your returned item at our warehouse, a replacement will be sent with standard shipping. Once the replacement order leaves the warehouse, a confirmation email containing shipping details will be sent.
Click here for more information on our return policy. If you have questions or need help processing a return, please reach out to our Guest Services team at help@magnolia.com for further support.