Help Center

Incorrect Item Received

Updated: 2026-09-25 13:56:09 UTC

If you happen to receive an incorrect or an extra item from us, we will make it right! Please visit our Returns Portal and follow the steps below.

Incorrect Item

1. Enter your email address and order number.
2. Select which item(s) that were incorrect, as if you were going to return the item(s).
3. In the box that reads "Select Return Reason" choose "Incorrect Product or Size Order"

Additional Item  

1. Enter your email address and order number
2. Select which item(s) that were incorrect
3. In the box that reads "Select Return Reason", please choose "Received Extra Item"  

As soon as we verify the error, we'll promptly process your request. If applicable, we'll email you a prepaid return shipping label so you can send the incorrect/additional item back to us for free. 

For more information, please visit our Return Policy. If you have further questions, please reach out to Guest Services at help@magnolia.com for further support.