About the Silo Grounds Tour

Updated: 2022-05-31 20:34:23 UTC

Reservation Questions

Can I get a refund if I cancel?
Yes, refunds for the cost of tickets are offered within 24 hours of the initial purchase. Any cancellations outside of that window will result in forfeiture of all ticket fees. 

What do I do if I didn’t receive a confirmation email?
Please email help@magnolia.com and we’ll be happy to help!

Can I transfer my ticket to another day?
Unfortunately, no. If you’re unable to attend your reserved time, you will need to cancel and purchase a new ticket.

Can kids take a tour for free?
Kids 7 years old and younger do not have to pay for a ticket and are welcome to join us on the tour.

What if I can’t make the time of my tour?
If possible, please cancel your reservation with at least 24 hours notice if you’re unable to attend your tour.

 

General Questions

Can I go on or join a tour if I don’t have a ticket?
No, but tours are offered every Monday-Saturday.

Should I be prepared to tip my tour guide?
Our team is not expecting tips. When guests choose to tip, our team shares the generosity as a group. 

Does the tour go inside the Silos? 
No. There is nothing inside of the Silos currently.

Does the tour allow for strollers/wheelchairs, etc?
Yes. This walking tour covers the entire property, including three staircases, but elevators and ramps are available for those who need them. 

Will Chip and Joanna be on site?
We don’t guarantee Chip and Joanna will be on-site during your tour, but they come by as often as their schedule allows!

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