Troubleshooting DRM Error Messages

Updated: 2021-07-13 23:14:36 UTC

There are many reasons why you may receive an error message during video playback with the prefix "DRM," including certain limitations with our ability to stream specific shows and episodes in your location, your use of some older devices, and/or an issue with your HDMI cables.

If you are having video playback issues and receive an error message with the prefix "DRM," please try the following steps, in this order:

  1. Completely power off your device and TV.
  2. If you are using an HDMI cable, unplug it from both your device and your TV.
  3. Turn your device and TV back on.
  4. Replug your HDMI cable into your device and TV.
  5. Open the discovery+ app.

If you continue to experience issues with video playback, please contact us.

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