Video Not Available Error
Updated: 2021-07-15 04:31:49 UTC
If you repeatedly receive a video not available error when on the Magnolia app or desktop web browsers, please try the following steps:
- Close the Magnolia app or browser window.
- If you are using a web browser, Android device, Roku TV or Roku Stick, Fire TV or Fire TV Stick, clear your device's cache and data.
- Open the Magnolia app, or reload the browser page and try watching the video again.
If the issue persists, please contact us and include the following information:
- The video or episode you were watching when the error occurred
- The device you were using
- If you were watching a commercial, the product featured