Return Policy for Drop-Ship Items

Updated: 2022-08-31 16:48:37 UTC

If your item has been drop-shipped directly from the vendor, it will not follow our standard return policy. Please see our detailed dropship return policies below. You will know if your item is drop-shipped from the vendor if it says "This product ships directly from the vendor" under the "Add to Cart" button on the product page.

Furniture
Furniture purchases are not eligible for preference-based returns. If you receive a damaged or defective item, please email orders@magnolia.com within 30 days of delivery, and our Guest Services Team will help you process a return. For faster resolution, please include pictures of the damage or defect, the order number and the product name.

Most returns will process in approximately 1-2 weeks. Additional delays may occur due to weather conditions or transit times. Once processed, a refund will be issued back to the original payment method and will appear on your bank statement in 5-7 business days. 

Replacement parts may be available for select items. For item maintenance and fabric care, please visit the Details section on the product page. For more information, please contact our Guest Services Team at orders@magnolia.com

We do not offer fabric swatches. If you would like to see our Magnolia Home furniture in person before you purchase, please visit Magnolia Home located in Waco, Texas. 

Kitchenware
Dropship Kitchenware purchases are not eligible for preference-based returns. If you receive a damaged or defective item, please email orders@magnolia.com within 3 business days of delivery and our Guest Services Team will help process a replacement. For faster resolution, please include pictures of the damage or defect, the order number, and the item name. 

Lighting
Lighting purchases are not eligible for preference-based returns. If you receive a damaged or defective item, please email orders@magnolia.com within 30 days of delivery, and our Guest Services Team will help process a replacement. For faster resolution, please include pictures of the damage or defect, the order number and the item name.

Framed Art
Framed art purchases are not eligible for preference-based returns. If you receive a damaged or defective item, please email orders@magnolia.com within 48 hours of delivery, and our Guest Services Team will help process a replacement. For faster resolution, please include pictures of the damage or defect, the order number, and the item name. 

Paint
Magnolia Paint items are made to order and therefore not eligible for preference-based returns. We suggest purchasing a same in order to determine whether a paint product is right for your space. If you receive a damaged or defective item, please email orders@magnolia.com within 30 days delivery, and our Guest Service Team will help process a replacement. For faster resolution, please include pictures of the damage or defect, the order number and the item name.

Rugs
Magnolia Home by Joanna Gaines rugs should be returned within 30 days of delivery for a refund or replacement. Rug orders are processed within 1-2 business days. Once your rug has been processed, it is not eligible for cancellation but can be returned for a refund or replacement. 

To return a rug, please contact our Guest Services Team with your order number and reason for return. If your item is damaged or defective, please email orders@magnolia.com and include pictures of the damage or defect. Once our Guest Services Team has all return information, they will quickly help you return your rug for a refund or a replacement.

Steele Canvas
Because these items are made-to-order, they’re non-returnable and non-refundable. If your Steele Canvas order is damaged or defective upon arrival, please contact orders@magnolia.com so we can work with the vendor to issue a replacement. 

Wallpaper
Our return policy covers wallpaper returns up to 30 days after delivery. If you receive a damaged or defective item, please email orders@magnolia.com and our Guest Services Team will help process a replacement. For faster resolution, please include pictures of the damage or defect, the order number, and the item name. Preference-based returns are only accepted if the wallpaper is unopened. Cut or opened rolls will not be accepted.

Rain Boots
Our rain boots are not eligible for preference-based returns. If you receive a damaged or defective item, please email orders@magnolia.com at delivery and our Guest Services Team will help process a replacement. For faster resolution, please include pictures of the damage or defect, the packaging the boots arrived in, the order number and the item name. 

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