Canceling an Order

Updated: 2022-04-15 13:42:45 UTC

The following items are shipped directly from our vendor's warehouses and we are, therefore, unable to cancel orders containing these products:

  • Paint
  • Rugs
  • Furniture
  • Framed Wall Art
  • Pillows & throws
  • Wallpaper
  • Lighting
  • Select Oversize Items
  • Products drop-shipped directly from the vendor
  • Steele Canvas Items

Please note that lighting, wallpaper, furniture, paint, framed wall art, and products drop-shipped directly from a vendor are non-returnable and non-refundable. For more information on our return policy for dropship items, click here

If you would like to cancel an order that does not contain any of the above listed items and that has not shipped yet, please reach out to our Guest Services team via email at Please include your order number, and the items you wish to cancel. While we cannot guarantee the cancellation of your order, we will do everything in our power to assist.

If your order has already shipped, we are unable to cancel it. To learn more about our return policy, click here.

Please note: We are unable to add any additional items to an order. 


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