Return Policy

Updated: 2024-02-22 20:00:00 UTC


If your item has been drop-shipped directly from the vendor, please click here for more information on vendor-specific returns. Your item is drop-shipped from the vendor if it says "This product ships directly from the vendor" under the "Add to Cart" button on the product page. If your item is being shipped from the Magnolia warehouse, please scroll down for more information.

Standard Returns
First, we want you to know that your satisfaction is what matters most to us.

Our standard return policy covers returns of most products in new or "like-new" condition up to 30 days after delivery.

If you've decided you don't like what you ordered after having it in your home for a couple of weeks, no problem. In order to return your item, click here to open our returns portal. Simply follow the steps on the screen to print your return shipping label, then drop off your package at an eligible location. You will receive a full refund for your item(s). In the event that you have thrown away your original packaging, please note that we are unable to provide additional return packaging.

Defective or Damaged Items
If we have made a mistake, we'll take care of it. If you received a defective or damaged product, please let us know as soon as possible so we can replace it for you.

In order to return your item, click here to open our returns portal. Simply follow the steps on the screen and you'll have everything you need!

Exchanges can only be made for different options of the same product at the same price point, e.g. apparel in a different size or color.

In order to process an exchange, click here to open our returns portal. Simply follow the instructions on the screen to return your item and order a different size, color, etc. For all other exchanges, simply return your item at for a refund or gift card and place a new order for the item you'd like in exchange. 

We can offer refunds for both our Castle and Grounds tours. Full refunds are offered up to 24 hours before the tour. Any cancellations made within 24 hours of the tour's start time will not be eligible for a refund.

Event tickets are non-returnable and non-refundable. 

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