Return Policy - Dropship Items

Updated: 2020-11-20 00:49:56 UTC

If your item has been drop-shipped directly from the vendor, please scroll below for more information on vendor-specific returns. Your item is drop-shipped from the vendor if it says, "This product ships directly from the vendor" under the 'add to cart' button on the product page.

PAINT

If your paint product arrives incorrect or damaged, don't worry - we will replace it at no extra cost. To request a replacement for a damaged product, follow the instructions under "Defective or Damaged Items" above.

However, because each Magnolia Paint product is made to order, undamaged paint products are non-refundable and cannot be returned. We suggest purchasing a sample in order to determine whether a paint product is right for your space.

RUGS

If you order a Magnolia Home by Joanna Gaines rug from us and you don't absolutely love it, rest assured that you can return within 30 days of the delivery date for a refund. Rug orders are processed within 1-2 business days. Once your rug has been processed, it is not eligible for cancellation but can be returned for a refund.

To return a rug, please contact our Guest Services team and they will quickly resolve your issue. You'll need to provide your order number and reason for the return. If your item is damaged or defective, please email orders@magnolia.com and include pictures of the damages. Once our Guest Services team has these images they will quickly help you return your rug for a refund or a replacement.

FURNITURE

Our return policy covers furniture returns up to 30 days after delivery. Furniture purchases are not eligible for preference-based returns. If you receive a damaged or defective item, please email orders@magnolia.com and our Guest Services team will help you process a return. For faster resolution, please include pictures of the damage/defect, the order number, and the product name.

Most returns will process in approximately 1-2 weeks. Additional delays may occur due to weather conditions and transit times. Once processed, a refund will be issued back to the original payment method and will appear on your bank statement in 5-7 business days. 

Replacement parts may be available for select items. For item maintenance and fabric care, please visit the ‘Details & Dimensions’ section on the product page. For more information, please contact our Guest Services Specialists at shop@magnolia.com.

We do not offer fabric swatches. If you would like to see our Magnolia Home Furniture in person before you purchase, please visit Magnolia Home located in Waco, TX. 

LIGHTING

If you receive a damaged or defective item, please email orders@magnolia.com within 30 days of receiving of your order and our Guest Services team will help process a replacement. For faster resolution, please include pictures of the damage/defect, the order number, and the product name.

Please note that lighting is non-returnable and non-refundable.

FRAMED ART

If you receive a damaged or defective item, please email orders@magnolia.com within 48 hours of receiving of your order and our Guest Services team will help process a replacement. For faster resolution, please include pictures of the damage/defect, the order number, and the product name.

Please note that framed art is non-returnable and non-refundable.

LIVE PLANTS

We warrant live houseplants for up to 90 days from the time of the original shipment. If for any reason you are dissatisfied, contact our Guest Services team and we will replace your plant with a similar or comparable one. For a faster resolution, please include your order number and reason for the return. If your replacement is not available or it is too late in the season to ship, it will reship the following shipping season. For plant maintenance and care, please visit the ‘Details & Dimensions’ section on the product page.

Please note that houseplants are non-returnable and non-refundable.

WALLPAPER

Our return policy covers wallpaper returns up to 30 days after delivery. If you receive a damaged or defective item, please email orders@magnolia.com and our Guest Services team will help process a replacement. For faster resolution, please include pictures of the damage/defect, the order number, and the product name. Please note, if you simply do not like your item upon arrival, we will only accept a return for this reason if the wallpaper is unopened - Cut or opened rolls will not be accepted for refunds.

 

If your item does not fall under any of these categories, it is likely your item was shipped from our Magnolia warehouse. To view our return policy for items shipped from our Magnolia warehouse, please click here.

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