Canceling an Order

Updated: 2020-09-16 14:59:25 UTC

The following items are shipped directly from our vendor's warehouses and we are, therefore, unable to cancel order containing these products:

  • Magnolia Home Paint
  • Rug
  • Furniture
  • Live Plants
  • Wallpaper
  • Steele Canvas Items
  • Framed Wall Art

Please note that paint, live plants and framed wall art are non-returnable and non-refundable.

If you would like to cancel an order that does not contain any of the above listed items and that has not shipped yet, please reach out to our Guest Services team via email at Please include your order number, and the items you wish to cancel. While we cannot guarantee the cancellation of your order, we will do everything in our power to assist.

If your order has already shipped, we are unable to cancel it. However, upon receiving your order, you can issue a return for a refund by going to To learn more about our return policy, click here.

Please note, we are unable to add any additional items to an order.