Accessibility at Magnolia Experiences
Updated: 2026-07-09 18:18:53 UTC
Accessibility on Magnolia Tours
The images and descriptions below will help guests plan their trip to Magnolia and allow them to be prepared when participating in a tour or experience. While we strive to accommodate each of our guests, it’s important to note that some areas within our properties pose unique mobility and accessibility challenges due to their historic protection. This page provides detailed information about the accessibility features and limitations of each type of tour, helping you plan your visit with ease and confidence.
Physical Mobility
Magnolia Story Tour
- Distance: approximately .25 miles
- Stairs: Required
- Elevator: Partially Available
- ADA Accessible Bathrooms: Available
The Inside Magnolia Story tour is not wheelchair accessible. The final two stops include a visit to Chip’s old office inside the “staff only” level of the Magnolia Market which requires guests to ascend and descend a staircase and a visit to the rooftop of Magnolia Market, which requires guests to climb an outdoor three-story staircase.
Guests who choose to ride the elevator will be required to ascend and descend an eleven step staircase to reach Chip’s Archive.
They will also be required to climb two 7” steps and one 9” step to reach the patio from the elevator. In the event that a guest is unable to climb steps, the top of the staircase is a flat entry from the elevator platform and also provides a unique perspective of the property.
Upon reaching the roof of Magnolia Market guests may choose to visit the birds’ nest, which requires 15 additional 7” steps. There is no elevator available to reach the birds’ nest.
Castle Tour
Distance: less than .1 mile
Stairs: Required
Elevator: Unavailable
ADA Accessible Bathrooms: Unavailable
Please note: This experience requires guests to climb up and down stairs. Unfortunately, we are unable to provide an alternative accessible route or accommodation.
The castle’s nineteenth century structure includes a variety of staircases which are essential to viewing the property in full.
At the start of the tour, guests must climb one of two exterior staircases – each including 9 7” steps. One of the two staircases include a handrail.
Within the structure, there are two staircases. The first staircase (used to ascend) is available on levels 2 and 3 and includes 24 6” steps; a handrail is available alongside most steps but not all. The second staircase (used to descend) is available on all levels and is steeper than the first – including a total of 36 6.5” steps, with a break between the upper 20 and lower 16 steps.
At the exit of the tour, guests are required to climb 3 7” exterior steps.
Service Animals
Service dogs are welcome and allowed anywhere permitted by law. If you have questions, please feel free to ask our staff for help - we'd be more than happy to assist you and make sure that both you and your service animal are well taken care of.