Return Policy for Dropship Items
Updated: 2026-09-25 15:26:12 UTC
If your item has been dropshipped directly from the vendor, it will not follow our standard return policy. Please see our detailed dropship return policies below. You will know if your item is dropshipped from the vendor if it says, "This item is shipped through a trusted Magnolia partner " under the Shipping + Returns section on the product page.
For returns related to dropshipped items, Guest Services requires the following items to process a return request:
- Order Number
- Email Address
- Product Name
- Photos of item, including any damage or defects
- Photos of packaging and shipping labels
Guest Services requires detailed photos of any damage or defects to a product. For shipments with White Glove delivery, it is encouraged to take photos during the assembly process of the product and packaging. Please note that dropship return requests require five to seven business days to review. Due to third party agreements, return order times cannot be guaranteed.
Furniture
Furniture purchases that are made to order or shipped directly from the vendor are not eligible for preference-based returns. If an item is received damaged or defective, please email help@magnolia.com within 30 days of delivery. Guest Services will help process your inquiry.
For product care and use, please visit the Details section on the product page. For additional information or to see about replacement parts, please contact Guest Services at help@magnolia.com. Replacement parts are subject to availability and may incur additional charges.
Please know, Magnolia does not currently offer fabric swatches. To see Magnolia Home furniture in person before purchasing, please visit Magnolia Home located at The Silos in Waco, Texas.
Kitchenware
Dropship kitchenware purchases shipped directly from the vendor are not eligible for preference-based returns. If an item is received damaged or defective, please email help@magnolia.com within three business days of delivery. Guest Services will help process your inquiry.
Lighting
Lighting purchases shipped directly from the vendor are not eligible for preference-based returns. If an item is received damaged or defective, please email help@magnolia.com within 30 days of delivery. Guest Services will help process your inquiry.
Framed Art
Framed Art or Wall Art purchases shipped directly from the vendor are not eligible for preference-based returns. If an item is received damaged or defective, please email help@magnolia.com within three days of delivery. Guest Services will help process your inquiry.
Magnolia Home by Joanna Gaines Crafted with KILZ
Magnolia Home by Joanna Gaines is made to order and not eligible for preference-based returns. We suggest purchasing a sample to determine if a paint product is right for your space. If you believe you have received a mis-tint, please email help@magnolia.com within 30 days of delivery and Guest Services will help process a replacement inquiry.
Magnolia Home by Jonna Gaines x Loloi
Magnolia Home by Joanna Gaines x Loloi rugs should be returned within 30 days of delivery for a refund or replacement. Pillows are not eligible for return. If a rug is received damaged or defective, please email help@magnolia.com within 30 days of delivery. Guest Services will help process a replacement inquiry.
To return a rug, please contact Guest Services with your order number and reason for return. Please allow five to seven business days to initiate the return request with Loloi. At that time, Guest Services will follow up with instructions on how to process a rug return.
Magnolia Home by Joanna Gaines Wallcoverings
Wallcoverings are ineligible for preference-based returns. If unopened rolls remain after the completion of your home project, please reach out to help@magnolia.com for further support. If you have received damaged or defective wallcoverings, please email help@magnolia.com and Guest Services will support a replacement inquiry.
Live Plants – Heirloom Roses
Roses are not eligible for preference-based returns. We're happy to support you throughout this planting season. Your satisfaction is what matters most to us, so should you have additional concerns about your rose, please reach out to help@magnolia.com and our Guest Services team will be happy to help you.
Steele Canvas
Steele Canvas items are made-to-order. Therefore, these are non-returnable and non-refundable. If your Steele Canvas order is damaged or defective upon arrival, please contact help@magnolia.com for further support.