Incorrect Item

Updated: 2020-09-16 15:01:09 UTC

If you happen to receive an incorrect item from us, don't worry - we'll take care of it quickly and hassle-free!

Please click here to go to and follow the steps below.

  1. Enter your email address and order number.
  2. Select which item(s) were incorrect, as if you were going to return the item(s).
  3. In the box that reads "Select a Return Reason" choose "Different item received than ordered".
  4. Select whether you would like us to process a Replacement, Refund, or Gift Card.

As soon as we verify the error, we'll promptly process your request. If applicable, we'll email you a prepaid return shipping label so you can send the incorrect item back to us for free.

If you need additional assistance with the returns process, please reach out to our Guest Services team by emailing 

Please check out this article, to learn more about our return policy.