Wrong Item

Last Updated at 2018-04-18 18:58:32 UTC

Our standard for quality is uncompromising. However, there have been rare incidents when we do make a mistake on an order. If you happen to receive an incorrect item from us, don't worry - we'll take care of it quickly and hassle-free!

All you need to do is click here to go to After you enter your email address and order number, select which item(s) were incorrect, as if you were going to return them. In the box that says "Select a Return Reason", choose "Wrong Item Received." You will then want to select whether or not you would like us to process a Replacement, Refund, or Gift Card.

As soon as we verify the error, we'll promptly process your request. If applicable, we'll email you a prepaid return shipping label so you can send the incorrect item back to us for free.