Broken or Defective Item

Last Updated at 2018-04-18 18:58:54 UTC

Our standard for quality is uncompromising. However, there are rare incidents when products break in shipping or make it through quality checks without getting stopped. If you happen to receive a damaged or defective item from us, don't worry - we'll take care of it quickly and hassle-free!

All you need to do is click here to go to After you enter your email address and order number, select which item(s) were broken or defective, as if you were going to return them. In the box that says "Please Select a Return Reason", choose: "Damaged in Shipping" if you product was damaged, or: "Defective/ Does not work properly" if the product is defective. You will then want to select whether or not would like us to process a Replacement, Refund, or a Gift Card. 

As soon as we verify the error, we'll promptly process your request.