Damaged or Defective Item

Updated: 2020-07-08 16:00:11 UTC

If you happen to receive a damaged or defective item from us, don't worry - we'll take care of it quickly and hassle-free!

Please click here to go to returns.magnolia.com and follow the steps below.

  1. Enter your email address and order number.
  2. Select which item(s) were missing, as if you were going to return the item(s).
  3. In the box that reads "Select a Return Reason" choose "Damaged in Shipping" or "Defective/ Does not work properly.
  4. Select whether you would like us to process a Replacement, Refund, or Gift Card.

If your broken or defective item is from an in-store purchase, please contact our Guest Services team via email at orders@magnolia.com. Please include your receipt number, and the items you are inquiring about.

As soon as we verify the error, we'll promptly process your request. 

Please check out this article, to learn more about our return policy.