How does shipping work?

Last Updated at 2016-03-02 22:07:07 UTC

We ship orders from our warehouse here in the heart of Waco, Texas. The Magnolia Warehouse provides jobs to local Wacoans who share the same values as Chip and Joanna - hard working, passionate, positive, and never compromising on quality or integrity.


When an order is placed online, it immediately enters our shipping queue. Our warehouse team will pick the in-stock items and pack them as soon as the order comes up in the queue. Orders with in-stock items typically are ready to ship in 5-7 business days.


As much as we wish we could hand-deliver every order, it's just not physically possible. Once orders leave our warehouse, they are in the hands of our shipping couriers, either FedEx or USPS. As soon as your package is scanned, your tracking number will be emailed to you along with a link you can use to view your order's progress and ETA.


Because we fulfill our orders ourselves, you might be surprised at the level of personalization, care, and quality of service we're able to offer.


To find out more about shipping cost and locations we are able to ship to, please view Shipping Information