Return Policy

Updated: 2019-09-16 17:05:42 UTC

First, we want you to know that your satisfaction is what matters most to us. If you order something from us and you don't absolutely love it out of the box, rest assured that you can return most items to us within 30 days of delivery for a refund.

To return an item, go to Our online portal provides you with everything you need to quickly and easily return any eligible purchase(s). If you need to return a rug purchase, please email for assistance. For more detailed instructions about our return policy, and to find out what exclusions apply to returns, please continue reading below.


If we made a mistake, we'll take care of it. Period. If you received a defective or damaged product, please let us know as soon as possible so we can replace it for you. And don't worry- shipping charges are on us, both for the returned item and the replacement. In order to return your item, click here to open our returns portal. Simply follow the steps on the screen and you'll have everything you need!


Our return policy covers returns of most products in new or "like-new" condition up to 30 days after delivery. Items that cannot be returned include paint, furniture, our magazine, select oversize items, or anything damaged through normal wear and tear. 

If you've decided you don't like what you ordered after having it in your home for a couple of weeks, no problem. In order to return your item, click here to open our returns portal. Simply follow the steps on screen to print your return shipping label, and then place your package in the mail! You will receive a full refund for your item(s) less the original shipping charge. In the event that you have thrown away your original packaging, please note that we are unable to provide additional return packaging.


Exchanges can only be made for different sizes of select apparel items, including t-shirts. In order to process an exchange, click here to open our returns portal. Simply follow the instructions on screen to return your item and order a different size.

For all other exchanges, simply return your item at and place an order for the item you'd like in exchange. 


If your paint product arrives incorrect or damaged, don't worry - we will replace it at no extra cost. To request a replacement for a damaged product, follow the instructions under "Defective or Damaged Items" above.

However, because each Magnolia Paint product is made to order, undamaged paint products are non-refundable and cannot be returned. We suggest purchasing a sample in order to determine whether a paint product is right for your space.


If you order a Magnolia Home by Joanna Gaines rug from us and you don't absolutely love it, rest assured that you can return within 30 days of the delivery date for a refund. Rug orders are processed within 1-2 business days. Once your rug has been processed, it is not eligible for cancellation but can be returned for a refund.

To return a rug, please contact our Guest Services team and they will quickly resolve your issue. You'll need to provide your order number and reason for the return. If your item is damaged or defective, please email and include pictures of the damages. Once our Guest Services team has these images they will quickly help you return your rug for a refund or a replacement.


Our return policy covers furniture returns up to 30 days after delivery. If you receive a damaged or defective item, please email and our Guest Services team will help you process a return. For faster resolution, please include pictures of the damage/defect, the order number, and the product name.

Most returns will process in approximately 1-2 weeks. Additional delays may occur due to weather conditions and transit times. Once processed, a refund will be issued back to the original payment method and will appear on your bank statement in 5-7 business days. Please note that the initial shipping and delivery fee is non-refundable if your return is based on preference.

Replacement parts may be available for select items. For item maintenance and fabric care, please visit the ‘Details & Dimensions’ section on the product page. For more information, please contact our Guest Services Specialists at

We do not offer fabric swatches. If you would like to see our Magnolia Home Furniture in person before you purchase, please visit our dealer locator ( to find a retailer in your area. Please note that each retailer does not carry every furniture piece offered on our website. We recommend reaching out to your local retailer first, to get more information on what products they carry in-store, before making that trip.


We warrant live houseplants for up to 90 days from the time of the original shipment. If for any reason you are dissatisfied, contact our Guest Services team and we will replace your plant with a similar or comparable one. For a faster resolution, please include your order number and reason for the return. If your replacement is not available or it is too late in the season to ship, it will reship the following shipping season. For plant maintenance and care, please visit the ‘Details & Dimensions’ section on the product page.

Please note that houseplants are non-returnable and non-refundable.


Event tickets are non-returnable and non-refundable.