Return Policy

Updated: 2020-11-20 00:49:15 UTC

If your item has been drop-shipped directly from the vendor, please click here for more information on vendor-specific returns. Your item is drop-shipped from the vendor if it says, "This product ships directly from the vendor" under the 'add to cart' button on the product page. If your item is being shipped from the Magnolia warehouse, please scroll below for more information.

STANDARD RETURNS

First, we want you to know that your satisfaction is what matters most to us.

Our return policy covers returns of most products in new or "like-new" condition up to 30 days after delivery. Items that cannot be returned include paint, furniture, live plants, framed art, lighting, our magazine, select oversize items, or anything damaged through normal wear and tear. 

If you've decided you don't like what you ordered after having it in your home for a couple of weeks, no problem. In order to return your item, click here to open our returns portal. Simply follow the steps on screen to print your return shipping label, and then place your package in the mail! You will receive a full refund for your item(s) less the original shipping charge. In the event that you have thrown away your original packaging, please note that we are unable to provide additional return packaging.

DEFECTIVE OR DAMAGED ITEMS

If we made a mistake, we'll take care of it. Period. If you received a defective or damaged product, please let us know as soon as possible so we can replace it for you. And don't worry- shipping charges are on us, both for the returned item and the replacement. In order to return your item, click here to open our returns portal. Simply follow the steps on the screen and you'll have everything you need!

EXCHANGES

Exchanges can only be made for different sizes of select apparel items, including t-shirts. In order to process an exchange, click here to open our returns portal. Simply follow the instructions on screen to return your item and order a different size.

For all other exchanges, simply return your item at returns.magnolia.com for a refund and place a new order for the item you'd like in exchange. 

SILOS BAKING CO. COOKIES

If your Silos Baking Co. product arrives incorrect or damaged, please reach out to our Guest Services team at orders@magnolia.com, within 10 days of delivery, and we'll replace it at no extra cost. For faster resolution, please include the order number and photos of the damages. Please note, your replacement will be shipped on the next available day. 

EVENTS

Event tickets are non-returnable and non-refundable. 

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